Frequently Asked Questions
Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.
As long as you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records. To double check login and ensure your contact info has been entered on your account correctly.
If you are a domestic or international customer, you should receive a shipping confirmation email within 1-3 days of your purchase. If you don't have it, it's possible that it got sent to your spam folder.
Orders that haven't been shipped or scanned by our couriers won't show up on the tracking page. Please allow 2-3 business days for this information to appear.
For E-Mail, expect a response within 24-48 hours from our representatives. Please allow more time during holiday periods. Our representatives are available Monday-Friday during standard business hours.
We currently ship world-wide. Please see our shipping page for more information.
If you need to make a return for a refund, simply email firstname.lastname@example.org and we can help you process this.
Please note we do not return any discounted or sale purchases.
Yes, details of exchanges can be discussed via email and processed by our customer service staff.
No. Online credits must be used for web purchases only.
No, fortunately the gift card that we issue online store credit to will never expire. If by any chance it does or you have any issues with a code online, please email email@example.com
No. All discount vouchers are excluded from sale items.
Please choose carefully as there are NO RETURNS, EXCHANGES or REFUNDS on Last Threads sale and/or Final Clearance items.
Email us firstname.lastname@example.org